Quality Guarantee & Returns

We guarantee product quality. If there is a print error or visible quality issue, we will replace or refund your item. Because products are made to order, we do not accept general or sizing-related returns.

• How to report an issue: Email contact@support.kittythecat.store with your order number and clear photos of the item on a flat, well-lit surface, ensuring the tag and error are visible.
• Timeframe: You have 30 days after receiving your order to address quality issues.

Cancellations

• Product Orders: You can edit or cancel your order via the link in your confirmation email until it enters production. Once in production, you may be eligible for a replacement or resolution based on the situation.
• Donations & Tips: These are non-cancellable and non-refundable once the checkout is complete.

Refund Processing

Refunds are only issued for verified quality issues.

• PayPal: Refunds appear in your balance within 24 business hours.
• Credit Card: Refunds appear in your bank account within 7–10 business days.
• Locked Messages: These are non-refundable; if you have trouble accessing them, please contact contact@support.kittythecat.store for assistance.

Payments & International Orders

• Payment Methods: We accept credit/debit cards, PayPal, Google Pay, Apple Pay, and—depending on your location—Klarna/AfterPay and other local methods.
• Customs: International orders may be subject to import taxes and duties. These charges are the customer's responsibility and cannot be calculated in advance; please contact your local customs office for details.

Note: Orders are managed by our Merchant of Record and partner, Fourthwall.com, who handles all order-related inquiries and returns.